Tāpiritanga tukatuka raraunga

1. Ngā tūranga me te korahi

He wāhanga tēnei tāpiritanga o ngā tikanga Ratonga. Ko te Kiritaki te kaiwhakahaere raraunga (controller), ā, ko THEFOCUS LTD te kaitukatuka (processor) mō ngā raraunga whaiaro ka tukatukaina i roto i te wāhi mahi kiritaki, i ngā pūkete pānui a te Kiritaki, i ngā kaiwhakahaere tūtohu me te tātari, me ngā kaweatu CRM ka hoatu ki a mātou ("Ngā Raraunga Whaiaro a te Kiritaki"). Ka whakaahua te Āpitihanga 1 i te tukatuka. Ina he kaitukatuka te Kiritaki anō mō tētahi atu kaiwhakahaere raraunga, ka mahi mātou hei kaitukatuka-āpiti mōna i runga i ngā tikanga ōrite.

Ka tutuki i tēnei tāpiritanga te Upoko 28 o te UK GDPR, ā, ina pā, te Upoko 28 o te EU GDPR me ngā whakaritenga kaitukatuka o ētahi atu ture tiaki raraunga i ngā mākete e mahi ana mātou.

2. Ō mātou herenga hei kaitukatuka

• Ka tukatuka anake i Ngā Raraunga Whaiaro a te Kiritaki i runga i ngā tohutohu kua tuhia a te Kiritaki, tae atu ki te kirimana me te whakamahinga a te Kiritaki i te taupānga, ki te kore te ture e hiahia kē. Mēnā pērā, ka whakamōhio mātou ki te Kiritaki i mua i te tukatuka ki te kore te ture e aukati. Ka kōrero mātou ki te Kiritaki mēnā e whakapono ana mātou ka takahi tētahi tohutohu i te ture tiaki raraunga.
• Kia herea te hunga katoa kua whakamanahia ki te tukatuka ki te noho matatapu.
• Whakamahia ngā ritenga hangarau me ngā ritenga whakahaere i te Āpitihanga 2.
• Whakamahia ngā kaitukatuka-āpiti anake pērā i te whakatakotoranga i te wāhanga 3.
• Āwhinatia te Kiritaki, me te whakaaro ki te āhua o te tukatuka, ki ngā tono a ngā kaupapa raraunga me ōna herenga mō te haumarutanga, te whakamōhio takahitanga, ngā aromatawai pānga me te uiui tōmua ki ngā kaiwhakarite.
• Whakamōhiotia te Kiritaki me te kore whakaroa, ā, i roto i ngā hāora 48, i muri i te mōhiotanga ki tētahi takahitanga raraunga whaiaro e pā ana ki Ngā Raraunga Whaiaro a te Kiritaki, me ngā mōhiohio e hiahiatia ana e te Kiritaki hei whakatutuki i ōna ake haepapa pūrongo.
• I te mutunga o ngā ratonga, mukua, whakahokia rānei Ngā Raraunga Whaiaro a te Kiritaki i runga i te kōwhiringa a te Kiritaki i roto i ngā rā 30, ā, mukua ngā tārua o nāianei, ki te kore te ture e hiahia kia puritia e mātou.
• Whakawāteatia ngā mōhiohio e hiahiatia ana hei whakaatu i te tautukunga, ā, whakaaetia ngā arotake a te Kiritaki, a tētahi kaiarotake rānei ka kopoua e ia, me te pānui 30 rā, i raro i te matatapu, ā, kia kaua e neke atu i te kotahi ia tau ki te kore e hiahiatia e tētahi takahitanga, e tētahi kaiwhakarite rānei.

3. Ngā kaitukatuka-āpiti

Ka hoatu e te Kiritaki he whakamanatanga whānui ki ngā kaitukatuka-āpiti e whakaahuatia ana i tā mātou whārangi Kaitukatuka-āpiti; kei te papatohu kiritaki te rārangi whai ingoa o nāianei, ā, ka wātea mā te tono. Ka hoatu mātou kia 30 rā iti rawa te pānui mō tētahi kaitukatuka-āpiti hou mā te taupānga. Ka āhei te Kiritaki te whakahē i runga i ngā take tiaki raraunga e tika ana; ki te kore e taea e mātou te whakatau i te whakahē, ka āhei te Kiritaki te whakamutu i te ratonga e pāngia ana me te kore whiu. Ka herea e mātou ia kaitukatuka-āpiti ki ngā tikanga tiaki raraunga e kore e iti iho te tiaki i tēnei tāpiritanga, ā, ka noho haepapa tonu mātou mō tana mahi.

4. Ngā whakawhitinga ā-ao

Ka whakawhiti mātou i Ngā Raraunga Whaiaro a te Kiritaki ki waho i te UK i raro anake i ngā waeture rawaka a te UK, te UK Extension to the EU-US Data Privacy Framework, te ICO International Data Transfer Agreement, te UK Addendum rānei ki ngā EU Standard Contractual Clauses.

Ina kei te EEA te Kiritaki, ka whakawhirinaki ngā whakawhitinga ki a mātou ki te whakatau rawaka a te Kōmihana Ūropi mō te Kīngitanga Kotahi; ki te kore e pā tonu taua whakatau, ka whakaurua mā te tohutoro ngā EU Standard Contractual Clauses (tauira tuarua, tauira tuatoru rānei ina he kaitukatuka te Kiritaki), ko Airani te ture whakahaere me te wāhi whakawā mō aua rara anake. Ina kei Huiterangi te Kiritaki, ka pā ngā rara ōrite me ngā whakatikatika a Huiterangi. Mō ētahi atu mākete, ka hainatia e mātou ngā tikanga whakawhiti e hiahiatia ana e te ture a te Kiritaki, pērā i ngā kirimana paerewa i raro i te KVKK o Tākei, i te PIPL rānei o Haina, mā te tono.

5. Ngā raraunga kāwai motuhake me te whāinga tairongo

Kaua te Kiritaki e tuku ake i ngā raraunga kāwai motuhake (hei tauira, ngā raraunga hauora), ngā raraunga hara taihara, ngā raraunga tamariki rānei ki te taupānga, ā, kaua e tohutohu i te whāinga i runga i ngā āhuatanga tairongo.

6. Te haepapa me te roanga

Ko te haepapa i raro i tēnei tāpiritanga kei raro i ngā tepe i ngā tikanga Ratonga. Ka mau tonu tēnei tāpiritanga i te wā e tukatuka ana mātou i Ngā Raraunga Whaiaro a te Kiritaki.

Āpitihanga 1: Whakaahuatanga o te tukatuka

• Kaupapa me te roanga: te tuku i ngā ratonga mō te wā o te kirimana me te wā wehe 30 rā.
• Āhua me te kaupapa: te whakamahere me te whakahaere kaupapa, ngā tohu arotau wā tūturu ki ngā kaupapa a te Kiritaki, te whirihoranga ine me te aroturuki, te pūrongo me te tautoko.
• Ngā kaupapa raraunga: ngā kaiwhakamahi kaimahi a te Kiritaki, me ōna kiritaki tūpono me ōna kiritaki e whakaaturia ana i ngā raraunga whakatairanga, tātari me te CRM.
• Ngā kāwai raraunga: ngā ingoa me ngā taipitopito whakapā pakihi o ngā kaiwhakamahi a te Kiritaki; ngā tautuhi ā-ipurangi, ngā raraunga whakapā kua whakamunatia e whakamahia ana mō te whakahāngai hurihanga pūhara, ngā inenga kaupapa kua whakakotahitia me ngā wāhanga kiritaki tūpono CRM.
• Te pupuri: pērā i te whakatakotoranga i te pānui Tūmataiti me te wāhanga 2.

Āpitihanga 2: Ngā ritenga hangarau me ngā ritenga whakahaere

• He motuhēhēnga maha-take herenga mō ngā pūkete katoa, me ngā waehere whakaora whakamahi-kotahi ka penapenatia hei hash anake.
• He uru ā-tūranga, iti rawa te mana mō ngā kaimahi, ka arotakengia ina panoni ngā tūranga.
• He wehenga i waenga i ngā wāhi mahi kiritaki ka whakaūngia i te taupānga me te paparanga pātengi raraunga.
• He whakamuna i te wā whakawhiti me te TLS o nāianei, me te whakamuna i te wā okioki mō ngā pātengi raraunga, ngā kōnae me ngā tāruarua.
• He tuku ratonga tohatoha, kua whakamunatia, puta noa i ngā whenua neke atu i te 125.
• Ngā rārangi arotake tāpiri-anake mō ngā mahi e pā ana ki te haumarutanga.
• Kāore e penapenatia ngā kupuhipa pūkete pānui; ko te uru mā ngā whakaaetanga kaiwhakamahi, hoa rānei a te pūhara anake.
• Ngā webhook me te kohinga raraunga kua hainatia, kua tiakina mai i te tukuruatanga.
• Te matawai muna aunoa me ngā whakamātautau i mua i ia putanga.
• He tukanga urupare takahanga me te whakapiki kua tautuhia me te whakamōhio kiritaki.