Ngā tikanga ratonga: ohaurunga, whakahaere

1. Ngā rōpū me te hanganga kirimana

Ka hanga ēnei tikanga i tētahi kirimana i waenga i a THEFOCUS LTD ("FOCUSADS", "mātou") me te pakihi kua whakaingoatia i te puka ota (te "Kiritaki"). Kei roto i te kirimana: (a) te whakahua utu, te puka ota rānei kua whakaaetia, (b) ēnei tikanga Ratonga, (c) te Tāpiritanga tukatuka raraunga me (d) te kaupapa here Whakamahinga e whakaaetia ana. Ki te taupatupatu, ka pā taua raupapa matua, ki te kore te puka ota e takahi mārama i tētahi rara kua whakaingoatia.

Ka tīmata te kirimana ina whakaae te Kiritaki ki te whakahua utu i te taupānga, ina whakaoti rānei i te utunga, ko te mea tuatahi. Ka whakaū te Kiritaki kei te mahi ia mō ngā kaupapa pakihi; kāore ēnei tikanga e tukuna ana ki ngā kiritaki whaiaro.

2. Ngā mea e tukuna ana e mātou

Ka tukuna e mātou te pōkai me ngā tāpiri e kīia ana i te puka ota, hei tauira te whakamahere mākete me te hongere, te whakahaere kaupapa, ngā mahi whārangi taunga, te whakarite aroturuki, te pūrongo me te uru ki te papatohu kiritaki. Ka rārangi te puka ota i te korahi: ngā hongere, ngā mākete, ngā whāinga, te auau pūrongo me te taumata o te whai wāhi a te tangata. Ko ngā mahi i waho i taua korahi ka whakahuatia motuhaketia te utu, ā, ka tīmata noa i muri i te whakaaetanga ā-tuhi i te taupānga.

Ka mahia e mātou ngā ratonga me te pūkenga me te āta tiaki e tika ana, e hāngai ana ki ngā tikanga pai o te ahumahi, te tikanga kua whakaputaina me te pūrongo kua whakaaetia.

3. Ngā mea ka tukuna e te Kiritaki

• Ngā mōhiohio pakihi tika, ngā whāinga me te ōhanga e whakamahia ana mō te whakamahere, me te pānui tere ina panoni.
• Te uru wawe ki ngā pūkete pānui, te tātari, ngā kaiwhakahaere tūtohu, ngā raraunga CRM me ngā rawa ihirangi auaha, ka hoatu mā ngā whakaaetanga kaiwhakamahi, hoa rānei. Kāore rawa mātou e tono kupuhipa.
• Te whakaae i ngā pūtea, ngā ihirangi auaha me ngā kī i mua i te whakarewatanga, me te whakaū he tika ā-ture ōna hua, ōna kī me tōna whāinga i ia mākete e rere ai ngā pānui.
• Te utu tōtika i te whakapau pāpāho ki ngā pūhara whakatairanga, ki ngā kaipupuri pāpāho rānei, ki te kore te puka ota e kī kē.

4. Te mana pupuri i ngā pūkete, ngā utunga me ngā rawa

Nō te Kiritaki ōna pūkete pānui, ōna tikanga utu, ōna hononga nama me ngā pūhara, ōna raraunga, ōna rohe ipurangi, ōna pika me ōna rawa ihirangi auaha. Ka utua te whakapau pāpāho e te pūhara, e te kaipupuri pāpāho rānei ki te tikanga utu ake a te Kiritaki. Ka mahi mātou i aua pūkete i raro anake i te uru kua tukuna, ka taea e te Kiritaki te arotake me te tango i ngā wā katoa mai i te pūhara anō.

5. Te hononga FOCUSADS me ngā mea ka puta ina tangohia te uru

I te wā e rere ana te ratonga, ka hono ō mātou pūnaha ki ngā pūkete pānui a te Kiritaki mā te uru ka hoatu e te Kiritaki. Ka tuku ēnei i ngā whakahōu whakamahere, ngā tohu arotau me ngā panonitanga kua whakaaetia ki ngā kaupapa a te Kiritaki i te wā tūturu kia whai ai ngā pūtea i te mahere kua whakaaetia.

Ki te tango te Kiritaki i tō mātou uru, ki te mutu rānei te kirimana, ka mutu taua hononga. Ka mutu tā mātou tuku tohu me te mahi panonitanga, ā, ka rere tonu ngā kaupapa i ngā pūkete a te Kiritaki i runga i ngā tautuhinga i taua wā kia panonitia, kia whakatārewatia rā anō e te Kiritaki. Kei te Kiritaki tonu te haepapa mō te whakapau i ōna pūkete i muri i te tangohanga o te uru. Ka wātea tonu ngā putanga whakamahere me ngā pūrongo kua tukuna kē mō te kaweatu mō ngā rā e 30 i muri i te mutunga o te kirimana.

6. Ngā rawa hinengaro me ngā putanga

Ka pupuri mātou i ngā mana katoa ki ō mātou pūmanawa, tikanga, tauira kaute, rangahau mākete me te hongere, tauira me te mōhiotanga, tae atu ki ngā whakapainga i mahia i te wā e mahi ana mō te Kiritaki. Ka whiwhi te Kiritaki i tētahi raihana kore-motuhake, kore-whakawhiti hei whakamahi i ngā mahere, ngā pūrongo me ētahi atu tukunga mō tōna ake pakihi, i te wā o te kirimana, i muri hoki.

Ko ngā rawa ihirangi auaha, ngā whārangi taunga me ngā kupu ka whakaputaina e mātou mō te Kiritaki ka tukuna ki te Kiritaki ina utua ngā utu e hāngai ana, hāunga ngā rauemi a te hunga tuatoru (hei tauira, ngā momotuhi, ngā whakaahua, ngā puoro rānei kua raihanatia) ka noho tonu ki raro i ō rātou ake raihana.

7. Ngā utu, te whakapau pāpāho me ngā tāke

Ko ngā utu he utu whakarite kotahi, he utu ratonga auau me ngā tāpiri kua whakaaetia, ka whakaaturia motuhaketia i te puka ota. Ehara te whakapau pāpāho i te utu FOCUSADS. Ina kei tētahi pōkai tētahi utu whakahaere taurangi ka tātaihia i runga i te whakapau pāpāho i runga ake i tētahi paepae, ka kīia te ōwehenga me te paepae i te puka ota, ā, ka tātaihia i runga i ngā pūtea kua whakaaetia.

Ka namatia ngā utu auau ia marama i mua. Ka namatia ngā utu whakarite me te utu auau tuatahi i te tīmatanga. Me utu ngā nama i roto i te wā e kīia ana i te nama. Kua whakaurua te GST (VAT) ki ngā utu katoa, ā, kāore e tāpirihia he GST ki runga ake i ngā moni o te puka ota. Kua whakaritea te moni o te nama i te puka ota.

Mēnā kāore anō tētahi nama kia utua 14 rā i muri i tōna rā tika ka āhei mātou te whakatārewa i ngā mahi kāore i te tino hiahiatia i muri i te tuku pānui. Kāore rawa mātou e raka i ngā pūkete pānui, i ngā raraunga rānei a te Kiritaki. Ka āhei mātou te utu i te huamoni me te utu whakaea mō ngā utunga tōmuri i raro i te Late Payment of Commercial Debts (Interest) Act 1998.

8. Kāore he hua kua kī taurangitia

Ko ngā matapae, ngā kaute me ngā putanga mahere he whakatau tata i runga i ngā whakapae kua kīia me ngā mōhiohio e wātea ana i taua wā. Kāore mātou e kī taurangi ana i te moni whiwhi, te whakahokinga o te whakapau pānui, te rahi kiritaki tūpono, te utu mō ia hua, ngā tūranga, te whakaaetanga rānei a ngā pūhara ki ngā pānui.

9. Te roanga, te whakakore me te whakamutu

Ka rere ngā ratonga auau ia marama, ia marama. Ka taea e te Kiritaki te whakakore i ngā wā katoa, mō tētahi take, tae atu ki te kore e pai ki te ratonga, mai i Plan & Billing i te papatohu, mā te puka whakapā rānei. Ka whai mana te whakakore i te mutunga o te marama nama kua utua kē; kāore he utu auau anō, ā, kāore he utu wehe.

Mēnā kei tētahi puka ota tētahi wā iti rawa (ina kōwhiria e te Kiritaki anake, hei tauira hei utu mō tētahi utu heke), ka āhei tonu te Kiritaki te whakamutu wawe i te kirimana mēnā ka kōrero ā-tuhi ia ki a mātou he aha te mea kāore ia e pai ana, ā, kāore mātou e whakatika i roto i ngā rā 14. Mēnā pērā, kāore he utu mō te toenga o te wā iti rawa.

Ka whiwhi ngā utu whakarite ina tīmata ngā mahi whakarite, ā, kāore e whakahokia ina tīmata, hāunga tā te kaupapa here Nama, whakakore me ngā whakahokinga moni e whakarato ana.

Ka āhei tētahi rōpū te whakamutu tonu mā te pānui mēnā ka mahi te rōpū kē i tētahi takahitanga nui kāore i whakatikaina i roto i ngā rā e 14 o te pānui, mēnā ka kaihau rānei. Ka āhei mātou te whakatārewa, te whakamutu rānei i ngā ratonga mēnā ka hiahia ngā tohutohu a te Kiritaki kia takahi mātou i te ture, i ngā kaupapa here rānei a tētahi pūhara.

10. I te wehenga

Ina mutu te kirimana ka tangohia e mātou tō mātou uru ki ngā pūkete a te Kiritaki, ka whakamutu i te hononga e whakaahuatia ana i te rara 5, ka tuku i ngā hanganga pūkete, ngā tuhinga whakaingoa me te whirihoranga aroturuki i hangaia e mātou, ā, ka muku, ka whakahoki rānei i Ngā Raraunga Whaiaro a te Kiritaki pērā i tā te Tāpiritanga tukatuka raraunga e whakarato ana. Kāore te tuku e whakawhirinaki ana ki te utunga o ngā utu e tautohetia ana.

11. Te matatapu

Ka pupuri ia rōpū i ngā mōhiohio matatapu a tērā atu kia matatapu, ā, ka whakamahi hei whakatutuki i te kirimana anake. Kei roto i ngā mōhiohio matatapu ngā raraunga pakihi me ngā hua a te Kiritaki me ā mātou tikanga, ture kaute me te rangahau. Kāore mātou e whakaputa, e tiri rānei i ngā hua, te ingoa, ngā raraunga rānei a tētahi Kiritaki ki te kore tana whakaaetanga ā-tuhi. Ka mau ēnei haepapa mō ngā tau e rima i muri i te mutunga o te kirimana, ā, mō ake tonu atu mō ngā muna hokohoko me ngā raraunga whaiaro. Kāore e pā ki ngā mōhiohio kua tūmatanui kāore nā te hē o te rōpū e whiwhi ana, ki ngā mea rānei me whāki e te ture, e tētahi kōti, e tētahi kaiwhakarite rānei.

12. Te tiaki raraunga

Ka tautuku ia rōpū ki te ture tiaki raraunga e pā ana ki a ia. Ina tukatuka mātou i ngā raraunga whaiaro mō te Kiritaki ka mahi mātou hei kaitukatuka i raro i te Tāpiritanga tukatuka raraunga, he wāhanga o tēnei kirimana. Kei tā mātou pānui Tūmataiti te whakaahuatanga o tā mātou ake whakamahinga i ngā raraunga whaiaro.

13. Te haepapa

Kāore he mea i tēnei kirimana e here, e whakakore rānei i te haepapa mō te mate, mō te whara whaiaro rānei nā te whakahapa, mō te tinihanga, mō te whakaaturanga tinihanga rānei, mō te takahi i ngā tikanga kua whakaarotia e te wāhanga 2 o te Supply of Goods and Services Act 1982, mō ētahi atu haepapa rānei e kore e taea te here, te whakakore rānei e te ture.

I raro i tērā, kāore tētahi rōpū i te haepapa mō te ngaronga o te huamoni, te moni whiwhi, te pakihi, te ingoa pai, ngā penapenatanga e tūmanakohia ana rānei, mō te ngaronga autaki, hua ake rānei. Ko te haepapa katoa o ia rōpū ka puta i tētahi wā 12-marama kua herea ki ngā utu kua utua, ka utua hoki e te Kiritaki mō ngā ratonga i taua wā. Kāore te whakapau pāpāho i roto i taua tātai. Kāore te haepapa o te Kiritaki ki te utu i ngā utu tika e herea e tēnei rara.

Kāore mātou i te haepapa mō ngā whakatau, ngā hekenga ratonga, ngā panonitanga kaupapa here, ngā whakakāhoretanga pānui, te nama rānei a ngā pūhara whakatairanga, a ngā kaipupuri pāpāho rānei. E whakaae ana ngā rōpū he tika ēnei tepe i raro i te Unfair Contract Terms Act 1977, i runga i ngā utu me te wātea o te inihua.

14. Ngā kaikirimana-āpiti me ngā kaitukatuka-āpiti

Ka āhei mātou te whakamahi i ngā kaikirimana-āpiti me ngā kaitukatuka-āpiti e whakaahuatia ana i tā mātou whārangi Kaitukatuka-āpiti. Ka noho haepapa tonu mātou mō tā rātou mahi.

15. Ngā takahanga i waho i tō mātou mana

Kāore tētahi rōpū i te haepapa mō te whakaroa, te rahunga rānei nā ngā takahanga i tua atu i tōna mana tika, tae atu ki ngā hekenga ratonga, ngā panonitanga kaupapa here rānei a ngā pūhara, ngā hapa ipurangi, hiko rānei, ngā mahi a te kāwanatanga, te pakanga, te whakatumatuma, ngā takahanga taiao rānei. Ka whakamōhio wawe te rōpū e pāngia ana i tērā atu, ā, ka tīmata anō i te mahi i te wā tere rawa ka taea. Mēnā ka neke atu i ngā rā e 30 te roa o taua takahanga, ka āhei tētahi rōpū te whakamutu i te ratonga e pāngia ana mā te pānui.

16. Te aukati whakapati, ngā whiu me te tautukunga ture

Ka tautuku ia rōpū ki te Bribery Act 2010, te Modern Slavery Act 2015 me ngā ture whiu me ngā ture mana whakahaere kaweatu e pā ana. Kāore mātou e tuku ratonga mēnā mā tērā ka takahia ngā whiu a te UK, te EU, a Amerika, a te UN rānei.

17. Whānui

Kāore tētahi rōpū e āhei te tuku i te kirimana ki te kore he whakaaetanga, hāunga ki tētahi kamupene o te rōpū, ki tētahi kaihoko rānei o te pakihi e hāngai ana mā te pānui. Ko tēnei kirimana te whakaaetanga katoa mō tōna kaupapa; kāore tētahi rōpū e whakawhirinaki ki ngā kōrero kāore i roto, engari kāore tēnei e whakakore i te haepapa mō te tinihanga. Me whakaae ā-tuhi ngā panonitanga, tae atu mā te taupānga. Kāore he mana o tētahi hunga tuatoru ki te whakaū i tēnei kirimana i raro i te Contracts (Rights of Third Parties) Act 1999. Mēnā e kore e taea te whakaū i tētahi rara ka haere tonu te toenga.

Ka tukuna ngā pānui mā te taupānga, mā te puka whakapā, ki te whakapā pānui ā-ture rānei i tā mātou whārangi Legal notice.

Ko tēnei kirimana me ngā tautohe, kerēme rānei ka puta mai i a ia, tae atu ki ngā tautohe ehara i te kirimana, kei raro i te ture o Ingarangi me Wēra. I mua i te tīmata i ngā whakawā kōti, ka ngana pono ngā rōpū ki te whakatau i tētahi tautohe mā te tukanga Amuamu, ā, ki te whakaae rāua tahi, mā te takawaenga. Kei ngā kōti o Ingarangi me Wēra anake te mana whakawā.