Billing, cancellation and refunds

What we invoice

• One-time setup fee and the first month of the recurring service fee at the start.
• Recurring service fee monthly in advance on the subscription anniversary date.
• Approved one-time add-ons (for example a landing page build or tracking setup) when the work starts.
• Approved recurring add-ons with the monthly subscription.

Media spend is separate

Advertising media is paid by you directly to the platform or media owner from your own payment method and appears on their invoices, not ours, unless your order form sets up a separate media-billing arrangement. Your ad accounts and their payment settings stay in your name.

Taxes and currency

All FOCUSADS prices include VAT, so nothing is added at checkout. Your billing currency is fixed in your quote and does not change with the website language. Amounts shown in other currencies on the website are estimates for information.

Failed payments

Our payment processor retries failed card payments automatically and emails the billing contact. Your dashboard shows the status and a link to update the payment method. If an invoice is still unpaid 14 days after its due date we may pause non-essential work after notice. Your advertising accounts and data are never locked.

Cancelling

You can cancel at any time, for any reason, including if you are not satisfied, from Plan & Billing in the dashboard or through the contact form. There is no notice period and no exit fee. The service continues to the end of the billing month you have already paid for and no further recurring fees are charged.

If you chose a minimum term in your order form, you can still end it early when we fail to fix, within 14 days, a problem you have told us about in writing. See clause 9 of the Service terms.

When the service ends, we remove our access and the FOCUSADS integration stops sending signals and changes to your campaigns. Your campaigns keep running in your accounts on their current settings until you change or pause them.

Refunds

• Recurring fees: not refunded for a billing month already started, except where we failed to provide the service in that month.
• Setup fees: refunded in full if you cancel before setup work starts; not refundable once it has started.
• Add-ons: refunded for work not yet started.
• Billing errors: refunded in full to the original payment method.

Plan changes

Upgrades take effect immediately with a prorated charge. Downgrades take effect at the next billing date.

Consumers

We sell only to businesses. The consumer cancellation rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the subscription contract rules of the Digital Markets, Competition and Consumers Act 2024 do not apply to business contracts. If a contract has been made with a consumer by mistake, we will end it and refund fees for any period not yet delivered.